TERMS AND CONDITIONS
We look forward to welcoming you here at Waters End.
By making this booking you are entering an agreement with us.
Please read terms and conditions of booking below.
The booking is not effective until the receipt of the required deposit of one third of total stay if booked more than eight weeks prior to arrival. On receipt of deposit, written confirmation of the booking will be despatched to the hirer by post or email. The hirer must be over the age of 18. If the booking is made within eight weeks of the booking commencement date, full payment will be required at time of booking. All payments are non refundable
We do our best to accommodate individual requests, however we cannot always promise to reserve your preferred choice of accommodation.
Accommodation bookings made for more than maximum occupancy without prior arrangement are invalid and without refund.
Payments: May be made by credit card, debit card or Iban/Swift. Should any ‘extra’ charges be raised against us by your bank (due perhaps to i.e. default or bank administration charges) they will be passed on to you and you will be liable to reimburse us in respect of such charges prior to commencement of stay. Guests may pay by credit card which we will charge in sterling.
Balance Payments: The balance of the full stay will be due for payment eight weeks prior to holiday commencement date. No reminders will be sent out beyond the booking confirmation which advises you of the balance due date. For all credit card payments the balance will automatically be deducted from the card provided, eight weeks prior to the booked date of stay uless otherwise instructed.
Non receipt of payment: If we do not receive payment by the date requested then we will treat it as a cancellation. In which case we will be entitled to keep all of the deposit already paid. If we do not cancel straight away because you have promised to make payment, you will be liable for cancellation charges, depending on the date Waters End treats your booking as cancelled. Any administration charges to the booking will incur an administration charge of £25.00.
By making your booking, our agreement is a legal contract and your deposit and payments are non-refundable. If you cannot take your reservation and the booking cannot be re-let, or you terminate your stay before completion, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have paid it, less an administration fee of 25% of the total booking.
Please note that your deposit is not refundable under any circumstances. We would strongly recommend that you take out cancellation insurance to cover this cost, there are many online companies offering such facilities.
Self Catering- Minimum Charge, Please note there is a basic minimum charge of £199.00 for a self -catering let.
Alterations/Amendments will incur an administration charge of £25 plus VAT.
Children: Whilst children are welcome please note: We have many ponds and lakes with both shallow and deep water. Children must be supervised by a responsible adult at all times. We do not accept any responsibility for resident’s and guests safety and wellbeing. Bookings for babies and children can only be made by direct contact so that room and sleeping arrangements can be made, not all rooms are suitable. Room bookings made for more than two person occupancy without prior arrangement are invalid and non refundable
Pets: Well behaved dogs are permitted in the barn accommodation by prior arrangement only..Please note sheep are regularly grazing the surrounding area and chickens free range. You are responsible for your pets behavior and Dogs must be controlled at all times.
Non-availability of Accommodation:We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.
Arrival. Your accommodation will be available for 4pm on the day of arrival, unless otherwise arranged. Failure to arrive on the booked start date will be treated as a full
cancelation of booking.
Departure:The accommodation is to be vacated by 10am, unless otherwise arranged prior to arrival.
Group Bookings: (i.e. More than one property)
A deposit of £200 per property is required on arrival for keys of each property. This is held against damage, losses or excessive cleaning deemed necessary by the management.
Deposit will be refunded within seven days of departure on property being returned in good state as given.
Liability: We do not accept any liability for any damage, loss or injury to yourself or your party or any vehicle or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment or contract.
Any data collected during the course of this booking will be stored on our computer(s). We may from time to time contact you about promotions and offers. We will not share your details with a third party.
Waters End is strictly a no smoking establishment
THE TARIFF AND INFORMATION LISTED IS CORRECT AT THE TIME OF PUBLICATION AND MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
Waters End Farm
Cranbrook TN17 4LA
Tel: +44 (0)1580 850754
M.B. +44 (0)7768 131317